r/southafrica • u/WorldInWonder • 1d ago

Picture Capitec must be doing something right.

Post image

Three sets of queues for banking and people seem prepared to wait.

Edit:

Only one queue was for the ATM and it was the shortest.

325 Upvotes

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97

u/Naive-Inside-2904 1d ago

If you’re a Capitec executive and you see these queues you are doing something very wrong to expect your clients to wait so long for their money.

Time is a precious resource which is being wasted in queues.

56

u/Low-Weekend9114 1d ago

The exec tried...it cost exactly the same to withdraw at another bank. The client is as stubborn as a mule🤦‍♀️

19

u/its_MrCuddles 1d ago

I think they are queuing for cash send withdrawals. Which can't be withdrawn from any other ATM except for a Capitec one. Basically e-wallet for Capitec

13

u/Two4 23h ago

Cash send vouchers can be redeemed at most major supermarkets.

2

u/its_MrCuddles 23h ago

Correct, another reason for the long queues is cash deposits (which can be done on the app).

16

u/Pufferoon 22h ago

How do you deposit cash with an app? That's some magic right there...

10

u/PerceptiveStoner10 21h ago

You dropped it through the screen

1

u/its_MrCuddles 22h ago

I remember a few years ago my mom used to withdraw cash from her account (all of her salary) and tell me to go deposit it manually to other people's accounts. I hated the whole process because it can all be done in the app; her reason was that she wanted to make sure there are no extra bank charges and she wanted to have the money stashed somewhere secret. So I thought maybe that's what some of these people are doing. Instead of doing everything through the app, they withdrew all their money and are doing everything manually

1

u/Low-Weekend9114 22h ago

Aaah. That makes sense.

12

u/Opheleone 23h ago

It is, but essentially these people rely on physical cash for a reason that isn't met by the app or a potential societal reason such as preference for physical etc.

I don't really know the reason why, I am just another white dude who only uses card or apps.

10

u/dreadperson Gauteng 23h ago

Im sorry but I think that that's kind of s naive take, what could possibly be the solution to bank ques? A whole plaza full of atms? Tap n go ATMs with no safety features?