r/talesfromtechsupport • u/[deleted] • Dec 18 '19

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u/Thutex Dec 18 '19

since i remember getting a call from a customer saying he had no internet.... while the building was out of power... alas, people like this are plenty

9

u/much_longer_username Dec 18 '19

To be fair, my internet still works when the power is out. It's not an entirely unreasonable reaction, especially given how we're all carrying around wireless battery powered computers.

9

u/Turdulator Dec 19 '19

Does your router have a battery too?

8

u/much_longer_username Dec 19 '19

It does, yeah. As does the ONT it connects to. Wasn't terribly expensive, and a lot of ISPs are providing them by default now, since the phone service they bundle with it has to qualify for 911 service.

5

u/Turdulator Dec 19 '19

Ah, fair enough, I’ve been cell phone only since 2000, so I didn’t think of the batteries they give voip customers.

3

u/THE_DICK_THICKENS Dec 19 '19

The company I work for provides a battery for the ONT, but not the router. Leave it to us to do the bare minimum required by law, lol. It provides no benefit for your internet service, but it'll sure knock out your internet if it fails...