r/talesfromtechsupport • u/[deleted] • Dec 18 '19

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2.7k Upvotes

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54

u/helloWorld-1996 Dec 18 '19

The punchline of this joke was excellent. Glad people like that could impossibly exist in the real world though..... It was a joke, yeah?

40

u/Thutex Dec 18 '19

since i remember getting a call from a customer saying he had no internet.... while the building was out of power... alas, people like this are plenty

22

u/helloWorld-1996 Dec 18 '19

To be fair to that customer, he really did have no internet

8

u/much_longer_username Dec 18 '19

To be fair, my internet still works when the power is out. It's not an entirely unreasonable reaction, especially given how we're all carrying around wireless battery powered computers.

7

u/Turdulator Dec 19 '19

Does your router have a battery too?

6

u/much_longer_username Dec 19 '19

It does, yeah. As does the ONT it connects to. Wasn't terribly expensive, and a lot of ISPs are providing them by default now, since the phone service they bundle with it has to qualify for 911 service.

4

u/Turdulator Dec 19 '19

Ah, fair enough, I’ve been cell phone only since 2000, so I didn’t think of the batteries they give voip customers.

3

u/THE_DICK_THICKENS Dec 19 '19

The company I work for provides a battery for the ONT, but not the router. Leave it to us to do the bare minimum required by law, lol. It provides no benefit for your internet service, but it'll sure knock out your internet if it fails...

2

u/Thutex Dec 19 '19

u/helloWorld-1996 u/much_longer_username . i will give you that.
however, his reasoning was not very logical.

he only had a fixed computer.... which, ofcourse, had no power.
he apparently knew this.
so he decided to call the helpdesk for "no internet", while knowing the power was out and he couldnt turn on the computer to even get on to the internet.

i do have so many fond (ridiculous) memories of that job, but i am glad i got out before it became like a prison (the apparently even time you and deduct your break when you go to the bathroom)