Switching to Mint with dumbphone

[u/rizzosreddit]

Hi all,

I recently got a dumb phone (Sunbeam Horizon) and was successfully using AT&T. The Sunbeam website says that Mint Mobile offers the most "options" as a service for their dumb phone so I switched over, keeping my phone number.

Since switching/activating my SIM card yesterday, I am running into a lot of issues:

• Not receiving texts consistently: I can send texts easily but I am not receiving all my texts, including from iPhone and verification code texts. I can make/receive phone calls. iMessage/Facetime/RCS have all been turned off and de-registered.
• APN: It is unclear which APN I should be using. I am no longer receiving picture messages (which was successful when I was on AT&T). I have the option to toggle between T-Mobile MVNO (Wholesale) and T-Mobile Retail (fast.t-mobile.com).
• Voicemail is only working sometimes. When I re-boot the phone, it tells me it is "setting up visual voicemail" but then when I go to the voicemail screen, it is blank. My husband and called and left me a voicemail while sitting right next to me, but when I checked to see if it worked and called my mailbox, it said it was empty.
• Service randomly changes from VoLTE/4GE to "No Service."

I should note that my nephew who lives with me has the same phone set-up and has no issues. He receives all texts, pictures, voicemail, etc without a problem.

Do I need to actively try and fix something or is there a lag-time for things to work "properly" when switching carriers? Thank you!

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[u/trf1driver]

Your nephew has mint mobile as well?

[u/rizzosreddit → u/trf1driver]

Yes, I actually got this set up because it seems to work so well for him

[u/trf1driver → u/rizzosreddit]

Try swapping the SIM card with him. If everything works properly after the swap then your SIM card could be defective.

I’m assuming the phone was bought as unlocked right?

[u/MintMobileAlex]

 Hi rizzosreddit, I want to make sure you're getting the best experience with us as possible. I'm so sorry for any inconvenience with your service. I sent you a DM to further assist with it. MintMobileAlex.

[u/sdubois]

Did you try contacting Sunbeam support?