r/diamondpainting • u/karamielkookie • Jan 15 '26
Question Diamond Art Club customer service won’t respond
Hello!
Diamond Art Club customer service is ignoring my messages through facebook messenger and through email. I am trying to make a warranty claim. If I can avoid the BBB route I’d prefer that. I have asked the customer service to escalate to a supervisor, but I haven’t received any communication since 1/8. Has anybody had a similar experience and ended up with a positive resolution?
My canvas Slow Night has had drills popping off. I’m about a quarter to a third of the way done. I asked about it on FB messenger, they suggested I buy their adhesive. I wasn’t pleased with that solution, as I’ve already invested a lot of money in this craft and I am disabled. They told me I could return my canvas to them so they can inspect it if I believe it is a manufacturing defect. They said if they determine it isn’t a manufacturing defect that they will send me an invoice to pay for shipping. I thanked them and left it at that while I looked into my options.
After reviewing the lifetime warranty online, I sent an email to customer service with the details. They again suggested I purchase adhesive, and offered to inspect the canvas for manufacturing defects. I decided to do the return process and asked to get a shipping label. They stated that the shipping for the inspection was my responsibility. At that point I asked them how they determined if it was a manufacturing defect, as I don’t want to waste money, time, and energy returning an item for no reason. They stated that there is no documentation regarding that determination. They get the canvas and evaluate it using an internal process and there is no way for customers to get information about it. I objected to the process, including having to pay more money to use the warranty, and the next email just reiterated their prior response. I went and reviewed the warranty again, and noticed that it listed “adhesive issues” and drills falling off, but it did not specify that these issues needed to be a manufacturing defect. I sent a message to that effect. No response.
The next morning someone posted in the VIP Group that their canvas wasn’t sticky either. I commented my experience. I was banned from the group. This is honestly a very bizarre experience. There was nothing in my communications to warrant this reaction. I sent an email and fb messenger summarizing the situation and again requesting to speak to a supervisor.
Nothing.
Slow Night was $67.99! I don’t want to keep doing it if the drills are going to pop back off. Does anyone have any advice about what to so?
TLDR: DAC painting has quality issue and customer service isn’t responding to my claim
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Jan 15 '26
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Jan 15 '26
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u/karamielkookie Jan 15 '26
If your interest in them doesn’t return, you may want to look into destashing groups on facebook. I’m sorry they’ve left such a bad taste in your mouth!
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u/issabellamoonblossom Jan 15 '26
If they are so problematic then why are they recommend so much?
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u/Kind-Champion-5530 Jan 15 '26
Well that's a darned good question, isn't it? I won't buy from them because of that. Good customer service pays off in the end; if they stood behind their products instead of being big, cheap weirdos about it I might invest in some of their pieces.
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u/karamielkookie Jan 15 '26
They have the best quality diamond paintings, to my understanding. Their drills are usually very, very good. Other companies with similar (but from my research, not quite as good) quality either feature mostly AI art or takes a very long time to arrive, like 2-3 months. I’ve done several with no issue. They have a lot of interesting marketing and buying from them seems to be almost a secondary hobby for many. I think most people just dismiss their customer service reputation until it happens to them.
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u/spaceghost260 Jan 15 '26
Honestly they have a monopoly on the diamond painting market. They are huge and make beautiful pieces (in all fairness I own 2 DAC kits). If you check old posts or ask here you’ll get other recommendations.
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u/issabellamoonblossom Jan 15 '26
Yeah i have 2 as well just the small ones from Amazon though i have yet to do them. I am happy doing the cheap kits from temu or aliexpress
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u/spaceghost260 Jan 15 '26
That’s where I buy some of my kits too. Michaels has their Make Market brand kits and those are really nice and Walmart carries Diamond Dotz too.
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u/ageekyninja Jan 15 '26
They don’t have a monopoly at all. There are tons people who diamond paint that have never had to buy DAC. DAC is only 1 of the brands I’ve used. I also buy from Amazon, Hobby Lobby and Michaels. I think these days every store I’ve been to has some kind of diamond painting product, even Walmart.
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u/karamielkookie Jan 15 '26
I feel like you can get diamond art everywhere, but there is a marked difference between the quality from DAC and my first amazon and craft store purchases. I really enjoy doing diamond art that features black women, and I don’t want to buy AI art. I think after I work through the paintings I currently have I will look into getting customs
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u/ageekyninja Jan 15 '26 edited Jan 15 '26
That’s still ok! I myself don’t really have access to the really premium stuff but im sure other posters can tell you there are other premium stores for sure! Jaded gem shop is one I’ve had my eyes on that is unfortunately out of my budget
https://www.jadedgemshop.com/collections/annalise-jensen
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u/karamielkookie Jan 15 '26
Thank you for those links! My taste exactly. I read Jaded Gem Shop takes a long time to ship, but it’s not like I really need to rush. I have a few paintings to get through. Thank you so much!
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u/ageekyninja Jan 15 '26
I bet some others can chime in too! I just had a look through the different artists real quick and thought those looked cool :)
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u/No_Impression8038 Jan 15 '26
There's EverMoment on AliExpress too. I buy my customs from them. They're a premium company, I've heard they're kind of like Rolls-Royce when it comes to diamond painting. They are very pricey though, just like DAC. Same drills as Jaded Gem Shop.
I've also been wanting to try MTdyiart, they're much more budget and I've heard good things about their quality and resin drills.
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u/spaceghost260 Jan 15 '26
This is the point I’m trying to make. Yes you can buy diamond painting kits at more places now and there are more quality brands available. However DAC is higher quality than most of them and it seems to be the most well known of the high end brands. It’s even in Walmart now!
I’m not saying other fantastic high quality brands don’t exist. I’m saying of these brands DAC is the most popular and easiest to get.
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u/spaceghost260 Jan 15 '26 edited Jan 16 '26
See I agree with you partly because there are a bunch of brands to purchase from and but in my opinion of the high end brands with the highest quality kits then DAC is the most popular. I know of JGS- but also know they are more expensive.
You can mention common store brands but they aren’t the same size, quality, and detail. Once again I say this as someone with 2 DAC kits that were gifted to me so no favoritism on my part. But if you did a poll here I’d bet most people working on high end pieces are working on DAC kits.
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u/ageekyninja Jan 15 '26 edited Jan 15 '26
I don’t say this to be rude, but that’s not what a monopoly is though. Just sounds more like personal preference for a particular brand, and that’s ok! But there really are other brands and artists that sell their own art etc.
I really don’t think it’s fair to say most people have access to kits that average like $60 per kit in this economy. DAC is absolutely not the only option. You don’t see me posting my art because it’s not as nice as you guys. But I do like to look at yalls art.
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Jan 15 '26
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u/karamielkookie Jan 16 '26
Oh goodness 😭 that’s no good. I’ve been looking at diamond artisan shop and the diamond art gallery, but I think I’m going to do a no buy as well. I have more than ten kits to do and several of them are massive
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Jan 16 '26
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u/karamielkookie Jan 16 '26
Omg that would upset me too!!! The no response is the most insulting part to me
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u/ct2atl Jan 15 '26
They are a blip in the market. They are good at marketing exclusivity
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u/karamielkookie Jan 16 '26
They really are great at tapping into the emotional aspect of buying things. It genuinely feels exciting to get the painting you want. They promote never ending consumerism, constantly bombarding my notifications. They consistently underproduce popular anticipated works, cultivating major FOMO. Anyone who objects is attacked. The only thing people want to hear is “treat yoself”
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u/Cinisajoy2 Jan 15 '26
Because if you click on the link recommended, it is possible that the person that posted it will get a discount on their next DAC.
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u/allisun1433 Jan 15 '26
I’ve shopped DAC since 2024. Have had to request drills and such, with zero issues. I think this really varies on who and what experience people have. The quality of the canvases and artwork are top notch, though, which is why I buy.
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u/-beastlet- Jan 16 '26
Do you really run out of drills frequently? I have only done cheap kits except my one custom WIP and they all come with so many extras I can't imagine ever running out.
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u/allisun1433 Jan 16 '26
I haven’t had to use my warranty more than like 2-3 times max in my time of shopping with them so far, so not frequently but it can happen.
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u/karamielkookie Jan 16 '26
Your comment got me thinking, and I can only thing of one inatance in my life where I had to use a warranty several times (nespresso vertuo next line was very faulty). I think so many people using the spill insurance, even just a few times each, is indicative of a quality control issue
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u/allisun1433 Jan 16 '26
For me, I happen to be very selective with my drills and find a fair bit that I would not use in my painting but others may.
I’ve literally had it happen once where I had a whole color missing and had to reach out. Then one painting where I ran out. That’s it.
My best friend also uses DAC and she always is shocked at my level of trash drills that I pull from my kits when she always has very little. So, I think you have to consider that some people may be more selective and such too with the drills to cause that kind of issue.
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u/karamielkookie Jan 16 '26
I have several completed canvases that had plenty of drills, and two canvases that were short
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u/karamielkookie Jan 15 '26
Have you ever had to request several colors for rhe same kit? I don’t know how I didn’t remember this, but I was short on 4 colors from princess and the pea kitty. At first I thought it was just 2 colors. I messaged them, they sent rounds instead of squares. I let them know, and also that I needed the other two colors. They wanted photographic evidence, which of course I sent, and then they resent the right drills. They never sent the other two colors! Idk why I brushed that aside
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Jan 15 '26
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u/karamielkookie Jan 15 '26 edited Jan 15 '26
I don’t want to purchase more drills because the kit is so expensive. Like I could see for enhancements, but not just to finish! I understand they don’t want to keep sending out multiple batches of drills. I think they should review their quality control. Maybe the machines need calibration or something.
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Jan 15 '26
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u/karamielkookie Jan 15 '26
Thank you for the suggestion! I will definitely go that route if I run out of more drills and they won’t respond
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u/allisun1433 Jan 15 '26
I did just need to do this with a canvas after I mixed two colors early on and then ran out of one color at the end. I did get ask/told that they only like to do max 2 requests on warranty replacements (for drills) and prefer to have people wait until end of canvas to request. Although, the first rep never told me to wait and just did the request without letting me know of these things.
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Jan 15 '26 edited Jan 15 '26
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u/karamielkookie Jan 15 '26
Wow!! I can’t believe this is happening to so many prople!!! Blatantly ignoring us is so unacceptable given the prices. And the website guarantees a response within 24 hours! I can’t believe there’s not a way to give negative feedback or escalate this process
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u/spaceghost260 Jan 15 '26
This is a normal behavior for them, just fyi. DAC is great until it isn’t. They are incredibly stingy and will fuck their customers over and not care. It’s awful.
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u/karamielkookie Jan 15 '26
I am like honestly shocked, but that’s on me because I definitely saw concerning things and dismissed them because I wanted to buy. Don’t they have a company code of ethics? Like this is a huge, lucrative company, not a few flustered and overworked employees running everything themselves. Stingy and petty should not be applicable adjectives!
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u/Worried-Possible7529 Jan 15 '26
You are officially on their list. I woke up one morning expecting a suggestion I made privately through email and discovered my app and all social media accounts shut down. Account closed, no points etc.
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u/karamielkookie Jan 15 '26
I am pretty sure they did something to my account and then reversed it. Right after I was banned I was logged out of the DAC app on my iPad and my phone, which I don’t think has ever happened before.. All or a sudden it said wrong password, which is impossible, as I use autofill. I sent an email to customer service, no response, but I was able to login after resetting my password. I am so sorry you lost your points
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u/ADorkAble1231 Jan 15 '26
Thats what they do sadly. I mean, how dare you say anything bad about them. 🙄
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u/Beaverhousen821 Jan 15 '26
I thought based on the lack of activity on the “DAC TRUTH” page they had changed their ways.
I stopped buying from them for two years due to the way they treat people.
Looks like it needs to be a permanent ban.
What DAC fails to understand is, the retail giants are beginning to take notice of how popular these kits are.
Heavy competition from other companies increases exponentially with every passing month.
At some point in the near future , all DAC will have left is their reputation. It’s becoming easier to buy from the numerous companies popping up.
The part I hate is that their product is good. They make the best quality out there. That will change as competition ramps up.
I’ve not had any bad experiences with them, but I purposely avoid their customer service because of all the stories I read. If I have a problem I deal with it. I don’t want to get into a place with DAC where I feel disrespected because I will go scorched earth.
It’s a shame. I really hoped they had changed.
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u/Jolly-End9569 Jan 15 '26
I'm sorry you had such a bad experience.
There's a whole subreddit here with reviews and stories about how DAC treats its customers. And as soon as you try to draw attention to it, the fanboys come out and dismiss these experiences, saying that the subreddit just wants to destroy the company's good reputation.
My solution would be to carefully apply a little liquid superglue under the drills in question.
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u/ageekyninja Jan 15 '26
I mean, any possibility they are using this platform for advertising purposes? There are regular fans, and then there is some weird other behavior. I’ve not really seen anything like it before, especially on just a crafting sub.
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u/karamielkookie Jan 15 '26
I’ve never seen anything like it from a major business! I just saw a screenshot where customer service asked a customer if she had reading comprehension issues. It’s like they’re “clapping back,” which is just baffling behavior
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u/catsdelicacy Jan 15 '26
Their customers have enabled them.
People in this subreddit act like DAC invented diamond painting and we should be grateful to overpay for their product.
Every single post showing off a DAC will get hundreds of upvotes, while any other canvas will be lucky to draw 10.
I've often wished they would split off to their own fan subreddit, but no.
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u/karamielkookie Jan 15 '26
Tbh I think DAC canvases are so much more visually impactful than a lot of the other ones I see. Like the difference is huge! That said…it is beyond bizarre that their customers seem to feel so indebted to them, and the gratitude component just compounds the strangeness. I hate the way people are frothing at the mouth to attack anyone who gives any feedback that isn’t entirely positive
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u/Mission-Case5981 29d ago
I once was one of those that praised DAC until they let you down when you have a problem they don’t want to correct. Then it opens your eyes a bit.
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u/Justmeandmy_opinion Jan 15 '26
I have a question -what exactly is the lifetime warranty? Assume a canvas is framed. Under what circumstances might a lifetime warranty come into play? I see all these comments about how sealing a DAC voids the lifetime warranty. But after reading the OP, I now wonder what if anything DAC would actually cover.
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u/SkadiLivesHere Jan 15 '26
That’s a good question. I received a kit without the pen or tray. The box listed that they were included. I sent a picture of the box and of box contents and their only response was they don’t carry extra.
I’ve read that people have run out of drills and that DAC sent more to them, but I’ve also read that you have to wait until you finish the canvas and order all colors that you run out of at the same time or they don’t send anymore.
They make people afraid because there w so many stories about their accounts being shut down, losing points, etc.
I now treat them as though they don’t have a warranty. And it’s just the way it is.
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u/karamielkookie Jan 15 '26
I have also been wondering this! I asked them to explain the warranty process or for a document about it and they were very vague. I haven’t found an account of anyone successfully claiming the lifetime warranty so far. The drill replacements are the accidental spill insurance, which is separate on the website
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u/allisun1433 Jan 15 '26
They’ve sent me drills when I’ve needed them per their warranty.
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u/Justmeandmy_opinion Jan 15 '26
I’m talking about longer term warranty claim. Replacement for drill shortage or spillage while working on the canvas wouldn’t be a reason not to seal once complete. And not sealing due to warranty void is what I always hear in the groups.
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u/allisun1433 Jan 15 '26
This still goes into that category too. If you had drills pop off down the line you can get the drills to fix it at any point.
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u/karamielkookie Jan 15 '26
I think when they send drills out it falls under the category of the accidental spill insurance, which seems to be different than the lifetime warranty
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u/IndependentProof1151 Jan 15 '26
I had this happen as well! The top half of a piece was barely sticky as if the glue had barely been applied. I asked for what could be done and got the same response. I've sent them a couple emails complaining about how the quality does not match the price. I expect way better if im paying $65 and up for a piece and they give the same generic email responses back. I really dont think as a company they care honestly which is a shame for how big they are in the community.
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u/karamielkookie Jan 15 '26
Wow! So far nobody has come forward who has successfully resolved an adhesive issue. I wonder if the entire lifetime warranty is a farce
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u/Cinisajoy2 Jan 15 '26
Pretty much yes on the farce. So do you have some all purpose glue ? That will work. Just do it in small sections and a thin layer.
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u/karamielkookie Jan 16 '26
I don’t, unfortunately. I lost a lot of my crafting supplies in a move and I haven’t had a reason to use it lately
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u/periodicsheep Jan 15 '26
this is typical for them. next they’ll likely close your account and take any loyalty points you’ve earned. they do not care about their customers at all. if you google a bit you’ll find all sorts of people who had similar issues.
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u/Justmeandmy_opinion Jan 15 '26
I’ve had problems with drills popping off of my last two canvases. I now do not unkit until I’ve framed the canvas. While working on it I periodically lay it on a flat surface and go over it with a roller. I use the flashlight on my cell phone to find drills that sit higher than those around it, and use my fingers or a pen to press those in. Sometimes an adjoining drill will pop out when I do this. I find it frustrating. Before these canvases I had only worked on small DAC canvases purchased on Amazon. I had no problems with drills popping off of those.
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u/karamielkookie Jan 15 '26
Oh wow! I have about ten kits from them. I will be so upset if the quality of the adhesive is a common problem. Thank you for the tips!
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u/Justmeandmy_opinion Jan 15 '26
I’m not meaning to say it isn’t good quality, the glue just doesn’t seem as sticky. I sometimes wonder if the fact I’m working on an easel rather than working with the canvas flat contributes to the diamonds popping off.
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u/karamielkookie Jan 15 '26
I didn’t mean to imply that you thought their quality wasn’t good. I was really referring to the inconsistency. I moved on to “the eleventh” and I am using an easel to diamond paint and the adhesion is great. I wonder if drill shape contributes? This one is a round and slow night is a square
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u/karamielkookie Jan 15 '26
The entire reason I was willing to spend so much on the craft was because of the quality and warranty! I hadn’t seen that sub until I started looking up the problems I’m having. I am really unhappy with how rude they are acting.
I think you’re right about other companies catching up on quality. I’ve started to see gorgeous canvases on social media. I really can’t believe this is their standard operating procedure
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u/Lylibean Jan 15 '26
Just so you know, the BBB is nothing more than old school Yelp. They don’t take action against businesses. They’ll send a letter saying someone made a negative report and offer to remove the negative report for a fee if the business writes a response to the negative report. That’s it. Businesses aren’t required to be a part of the BBB. We got a letter from them at my old law firm (we were not BBB members) saying someone made a bad review, and if we paid $465 to join BBB and resolved the person’s issue (which we couldn’t, because we didn’t do anything and there was nothing to resolve). My boss laughed and threw it in the trash. Nothing happened.
You’d be better off writing a Google review.
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u/anxiousautistic2342 Jan 15 '26
If you're interested in reading more about their customer service issues, you can check out r/diamondartclubtruth
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u/WesleyCakes Jan 15 '26
This is CRAZY, I only have finished one painting and started on my second both from Dreamer Designs and I bought them in 2020 and just now got around to doing them. Absolutely no problem with the adhesive even though they’re so old. I was just about to order from DAC and now I won’t, thank you so much for posting this! I’m so sorry you’re dealing with this and I hope you get a good resolution. I wish I could be more help but I can at least tell you Dreamer Designs has been really nice for me.
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u/karamielkookie Jan 15 '26
Thank you so much for the recommendation! Dreamer Designs looks like great quality, but I am trying to avoid AI art. I appreciate you!
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u/DiamondPaintedLady96 Jan 15 '26
DAC hates being criticized over their AI usage. I got banned for saying I'm disappointed in all the AI kits
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u/karamielkookie Jan 16 '26
Okay I thought the amount of AI art was weird and excessive. Since I’ve had this issue and been looking them up, I’ve seen speculation that they ARE Auclair studios, generating their own “art” in house, and still charging premium fees meant to support licensed art
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u/DiamondPaintedLady96 Jan 16 '26
That's actually a pretty popular theory with DAC critics. I absolutely believe this is the case. I remember when Auclair first started getting diamond paintings and there's literally NOTHING about them ANYWHERE
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u/scribbles987 Jan 15 '26
You can also have a look at rose and ritzy creations. I'm working on one of those kits right now without any problems. I'm in Australia as are they but they ship worldwide and I believe the shipping is free. The price is in $AU so if you are in the US it will be cheaper than what you see and depend upon exchange rates at the time. There are some gorgeous kits. Not sure about AI I honestly didn't pay much attention at the time, I just wanted this one particular kit for very personal reasons
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u/CrackerjakHeart Jan 15 '26
I'm sorry to hear you've been experiencing this. It sucks and honestly is unacceptable. I do appreciate that you're telling everyone, though. I think for every one complaint about all other companies, I hear one hundred about DAC. At least if I buy a cheap kit I know what I'm getting into. And I've had good experiences with customer service from companies on AliExpress!
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u/karamielkookie Jan 16 '26
Thank you so much! I think the majority of DAC customers have seen similar issues, and it’s easy and convenient to dismiss people who complain as Karens starting drama. Hopefully more and more people will discuss what’s happening. There’s a big vacuum for an ethical company to fill. Perhaps someone in their leadership will get it together snd pivot DAC to fulfill its promises
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u/Worried-Possible7529 Jan 15 '26
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u/karamielkookie Jan 15 '26
I swear I have searched diamond art club on reddit so many times and I didn’t see that subreddit until I had this issue 😫
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u/-beastlet- Jan 15 '26
BBB is pointless. They have no teeth and only boomers even look at it (no insult intended, I'm Gen X but old Gen X). From what I've read about this company they are shady AF and do not tolerate criticism. They only recourse I see are 1) disputing the charge on your credit card, sending full details of all interactions and/or 2) posting your story in every online group they don't control to let new painters know and maybe have them refund you to get you to stop.
I will never order from this company because of everything I have read about them. Plus their stuff is ridiculously expensive anyway.
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u/Cinisajoy2 Jan 15 '26
I am about your age and I think it the people that use the BBB (which is local) are at least 20 years older that us so I think it would be pre-Boomers.
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u/-beastlet- Jan 16 '26
Definitely. My silent generation (pre-boomer) Mom still thinks BBB is something useful.
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u/Cinisajoy2 Jan 16 '26
I guessed from the Old Gen X you were about 60. My mom was a boomer, my dad was the silent generation.
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Jan 15 '26
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u/-beastlet- Jan 15 '26
Wow. I was not being insulting, i.e. "no insult intended." I am saying that BBB is an outmoded thing that only older folks check. Younger folks are more into things like yelp. Also BBB has no power to enforce anything.
Also, I did mention being old Gen X, i.e. almost a boomer. Telling me to grow up over something clearly not meant to be an insult is itself very childish.
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u/SkadiLivesHere Jan 15 '26
I do agree with you. Younger people look at social media reviews and Google reviews, etc. I am a baby boomer, a younger one 😁, and the BBB doesn’t carry the weight it used to carry. I hardly ever look there anymore. I check Reddit, FB, Google, etc.
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u/ageekyninja Jan 15 '26
They are saying that it holds more weight for the generation that uses the platform. If I , as a millennial, complained on company Facebook page, I don’t think a gen Alpha would notice, as an example. So it doesn’t hold weight.
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u/Cinisajoy2 Jan 15 '26
It wasn't an insult. I don't know anyone within 20 years of my age that uses it so pre or before boomers would be more accurate. So please go take your Geritol and eat something or have more coffee. It will help with the crankiness. If you can't accept that you are a Baby boomer or whatever I am sorry.
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u/Sorraia3 Jan 17 '26
This may not be the solution you're hoping for, but I would forget about trying to get anywhere with DAC and definitely not buy anything else from them.
There's an adhesive from Diamond Dotz that you can get on Amazon or their site and it is very useful for just this type of issue and also for leftover drill projects! It's called Dotz Stick. I had a minor spill of drills on a custom I recently finished and even being careful picking them off with tweezers I lost a lot of adhesive. I bought the DD one and it was perfectly tacky to continue on. Hope that helps.
Good luck!
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u/karamielkookie Jan 18 '26
No, that isn’t the solution I am hoping for, but it seems that’s the solution I’ve got 😭
Thank you!
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u/iEatForks21 Jan 15 '26
I’m wondering, are you buying it directly from their website or are you buying it from Amazon? I was just thinking if you see a design you really like and it’s on Amazon and you buy it there maybe you would have more assurance with the refund process for any returns that you might need to make versus if you’re getting static & buying on their website I don’t know that I’d want to buy their products at all after they treated me like that though …Ridiculous having to send it in and get it inspected and then possibly pay for shipping if they determine it doesn’t pass their litmus test so stupid
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u/karamielkookie Jan 15 '26
Yes I agree! I bought this one straight from DAC. I also have one from amazon and a few drom destash. Buying from a retailer is a good idea! Another layer of customer service would be so helpful. I have several, so I guess I’ll decide if I want to continue to buy after I complete them. After rhey banned me, how could I trust that my inspection would be fair? They’re acting so inappropriately
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u/ageekyninja Jan 15 '26 edited Jan 15 '26
Out of all of the brands I used DACs was the worst about popping off funny enough. It’s the arched design. I believe there is a certain type of material that tends to do that when you make drills out of it. At the end of the day I think it’s best not to invest too much money in kits because at the least you won’t be out of too much money if anything goes wrong
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u/Jferg208 Jan 16 '26
I had one with drills popping off but I sucked it up and finished it since it was a custom that I really wanted and used a silicone rolling pin with lots of pressure and quickly sealed it with mod podge! It’s hanging up with no issues!
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u/karamielkookie Jan 16 '26
Okay, good to know! I read that sealing invalidates the warranty, but since they aren’t responding I suppose that’s a moot point
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u/Heartnurse_911 Jan 15 '26
Every post Ive read on DAC has been good on reddit.So I bought several kits. Wish me luck!
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u/Cthulhulove13 Jan 15 '26
They are notorious for this kind of action. They kick people off Facebook for anything negative about them. Tons of stories on reddit about it. I'm sorry. That all sounds so frustrating and unfair.
No one should have to buy fancy expensive glue because the product wasn't good in the first place.
Are you sure it's the glue? I know I had one kit from them that 2 colors of square drills where slightly larger both height and width and that caused popping.