Help! Help - Can’t set up UX7 from UDM backup…
Please help an uneducated UniFi user…
Hello. I am really struggling with this and looking for a bit of guidance. I have a simple home network and I was convinced by a friend to dip my toe into Ubiquiti when I had fibre to the property installed in 2021. Since then I’ve added Switches and ACs around the house to improve the network.
I’m in the UK, have Zen internet to the property, and I have the modem connected to a Dream Machine for WAN access. I don’t use the service provided modem/router (Fritz box) and is connected direct to the ONT. I have the PPPoE username and password entered into it and it’s worked fine since install.
Recently (last 6 months or so) I’ve been dealing with failing hardware with the UDM constantly switching to 100mbps limits across the ports, and the only way to get back to 1Gbps is by doing power cycles. Decided I’d had enough and purchased a new UX7 to replace it. I read all I needed to do was backup the UDM and set up the UX7 from that backup.
I cannot get it to work. I have set it up multiple times (then factory reset) and I can’t get the UX7 to replace the UDM. I get as far as it being a part of the network topology but it always wants me to ‘adopt’ the UX7 in and it doesn’t work. I read I shouldn’t be adopting and it should replace. I can run through the set up without issue and doing back ups from full to just network only isn’t achieving what I need.
To clarify, I have backed up the UDM then unplugged it from the network. I then set up the UX7 using a back up of the UDM, it gets as far as into the network management but under devices it is listed as ‘Ready to Adopt’ rather than taking over from the UDM and doesn't recognise the WAN. If I do adopt it then it locks up and I have to do a factory reset again. If I adopt with the UDM still in the network then it just becomes an AC as expected.
I haven’t done a full set up as a new network, I was trying to avoid this, but I think it might be the only step I can do to get it working.
Any advice would be great. Thanks.