UNIFI-OS-SERVER & Manually removing devices

[u/bengillam]

Hi All,

I've got an issue with an access point stuck in my controller - i did a reset on the device using ssh with a view to re-adopting regarding an issue I was having, the device vanished from the web gui so i couldnt then "forget" it.

I've had this kind of issue in the past with the previous unifi network application app we used to run before we migrated to Unifi OS server as it kept telling us to do.

On the old setup you could get on the controller's SSH shell and run a mongo command to remove the device but alas the new setup this isn't directly accessible as unifi os server is all containerized now from what I understand.

I've got a support thread going with unifi on this but feels like have been jumping through hoops for days looking unrelated things rather than them just telling me how to do this in the new version got other jobs I need to be moving on to so if i can fix myself quicker that would be good.

Has anyone had this on unifi os server and managed to get access to the mongo or equivalent shell to manually remove?

Thanks

[u/distancevsdesire]

Don't have UI OS Server, but I had a similar issue with a device that needed to be cleared.

In Network, I used the IP Table (DHCP table). Client tab > IP Table. There may be a greyed out entry in the IP Table, if so you can click on it and in Properties-Settings tab click Remove. Hope this helps.

[u/bengillam → u/distancevsdesire]

thanks for your suggestion, unfortunately nothing shown here but probably as I am not using a unifi gateway/dhcp server