Affirm Charged Off Current Account

[u/ttexrbomb]

Has anyone else had an issue with Affirm suddenly charging off a current account that was paid as agreed?

I had multiple installment loans that were current with on-time payments. Out of nowhere, Affirm marked them “charged off,” changed the balances to $0, and then refused to allow additional payments through the app or customer service.

What’s even stranger is they referenced a bankruptcy from 2017 even though these loans were opened in late 2025, years after the discharge.

I’m trying to determine whether this is an isolated issue or if others have experienced similar reporting/account handling problems with Affirm.

Also, if anybody has a phone number to their legal department, I am getting absolutely nowhere with their customer service.

[u/Affirm_Support]

Hey! Chris from Affirm here. I just sent you a message requesting more information. Once you get the chance, please respond and we'll take it from there. - CC