Bought a brand new car... Odometer was wrong

[u/WatchResponsible8403]

Bought a brand new car from an AutoNation dealer in California and I live out of state. When speaking to the sales guy, pricing sheet had 10 as mileage. When the contract came, it was at 21 and I asked the guy why there was a discrepancy. His answer was that the car was brought in from another dealer 10 miles away. I was fine with it and signed the contract (and DMV odometer disclosure also had 21 miles). I got the car transported and it got delivered yesterday.... And it came with 172 miles!!!!
I was so livid. Talked to the sales manager and he said they didn't take a note of the mileage and it was their fault for making the mistake on the odometer reading and not updating. Still livid because that's not an excuse! It also came with 33 miles left to empty in fuel... wtf...

Got chaneled up to some other manager and he said the car came from OC and came with 170mi on it. We asked to give us the proof and he sends the bill of landing of 171 miles noted when the car was picked up at the dealer. So the sales manager lied again about not noting the odometer reading when the car was picked up...

This gotta be illegal right? Selling the car with incorrect odometer reading???

[u/jpb59]

Not giving any excuse for the laziness of the salesperson/managers for not checking the fucking miles and owning up to the mistake but what is your concern with the car having 172 miles?

[u/WatchResponsible8403 → u/jpb59]

Audacity to lie multiple times?

[u/jpb59 → u/WatchResponsible8403]

I get that you’re frustrated and I’m not excusing their behavior. It’s shitty. But other than their behavior, which you can put on blast on the survey and on reviews, what are your concerns with the car itself? If any?

This isn’t some malicious act. It’s laziness. You’re not going to bring down their entire store over this. I’m just trying to figure out how best we can help you navigate your anger and where to put it.

[u/GlassCannon81 → u/WatchResponsible8403]

Then don’t shop there again. You’re making a mountain out of a mole hill.

[u/WatchResponsible8403 → u/GlassCannon81]

Would've expected more professionalism for a $105k car.... never had issues like this before and we bought cars from California

[u/GlassCannon81 → u/WatchResponsible8403]

The fact it’s a luxury car explains a lot about your reaction to what most of us see as a non-issue.

[u/Illustrious-Line-984 → u/WatchResponsible8403]

At the very least they should fill the tank.

[u/Upbeat-Armadillo1756 → u/WatchResponsible8403]

Write a bad review and move on with your life.

[u/ajpg2]

They just forgot to update it on the odometer statement. It's still a new car I'm sure you'll be okay. Sorry this has caused you so much stress

[u/gganew]

Yes, they should've checked the odometer.

No its not illegal. Just another one of the risks you take when buying a car out of state.

The salesperson is supposed to verify mileage before the deal goes to the finance manager.

[u/NemesisOfZod]

172 miles?!

Straight to the junk yard!!

[u/bhalter80 → u/NemesisOfZod]

You're going to put thousands of miles on it, many scratches and fill the gas tank hundreds of times. This isn't the thing to get wound up about. It's your new car, enjoy the shit out of it

[u/howyinzdoingnat → u/NemesisOfZod]

Call the cops!

[u/Intelligent_Trichs]

Lazy YES. Illegal no. Literally happens daily. Salespeople are too lazy to put their eyes on the odometer and write actual miles down on deal jacket. It is that SIMPLE. If not done mgrs go with what is in the system. Not a big deal but distasteful to you who expected different. Not being full is also cheap AF. There is a sales survey coming. It does and will affect salesperson mostly but dealer also. KINDLY remind them of this when communicating.

[u/asmashingbore]

Every new car at my dealership has 10 miles on it online/paper. It's a default setting. Some actually have 2 miles, others have 30, etc...

[u/WeekendFarmer4240]

Enjoy your new car!

The mileage came to you with 170 miles, thats nothing you're going to put tens of thousands on miles on it

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Thanks for posting, /u/WatchResponsible8403! This comment is a copy of your post so readers can see the original text if your post is edited or removed. This comment is NOT accusing you of anything.

Bought a brand new car from an AutoNation dealer in California and I live out of state. When speaking to the sales guy, pricing sheet had 10 as mileage. When the contract came, it was at 21 and I asked the guy why there was a discrepancy. His answer was that the car was brought in from another dealer 10 miles away. I was fine with it and signed the contract (and DMV odometer disclosure also had 21 miles). I got the car transported and it got delivered yesterday.... And it came with 172 miles!!!!
I was so livid. Talked to the sales manager and he said they didn't take a note of the mileage and it was their fault for making the mistake on the odometer reading and not updating. Still livid because that's not an excuse! It also came with 33 miles left to empty in fuel... wtf...

Got chaneled up to some other manager and he said the car came from OC and came with 170mi on it. We asked to give us the proof and he sends the bill of landing of 171 miles noted when the car was picked up at the dealer. So the sales manager lied again about not noting the odometer reading when the car was picked up...

This gotta be illegal right? Selling the car with incorrect odometer reading???

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/RexRaider]

Is the car a rare Ferrari?