r/UnemploymentWA • u/Yourjohncusack_ • May 04 '21
Discussion Has anyone gotten through on the phone recently?
I’ve been trying to get through on the phone for a few days and can’t even get put in the queue. The automated operator says “we’re experiencing high call volume and cannot accept your call at the moment. Please try again later.”
Has anyone had any luck?
Thanks
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u/commanderkeensdog May 04 '21
I got the same. Definitely seems like they're trying to dodge angry calls
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u/jess_611 May 04 '21
Just keep calling on repeat. Seems like Monday’s are harder to get thru in my experience. Once called 22 times before I was able to finally wait in queue.
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u/BennettA76 May 06 '21
Hello, which number did you use to get thru? I've been trying for a month now. When I made my payment request the recording said to call the twc office.
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u/confused-accountant- May 10 '21
And hang up if they don't speak English well enough to help. You don't want them to enter bad info since they don't understand what you're saying which will make it even harder to correct.
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u/x_d0p4m1n3 May 05 '21
Have to start the call at 7:59, should connect after 15 or 20 mins. Any other time is impossible. Adjudicating 8 weeks here.
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u/Yourjohncusack_ May 05 '21
This worked. Thanks
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u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits May 06 '21
Did everything get resolved on the call? Hoping so.
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u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits May 06 '21
Don't wait, escalate.
Unless you can talk to a tier 3 agent then there's no point in calling because regular agents do not have access to nor can they affect adjudications.
Users who do not file an escalation generally wait 2-20 weeks, whereas users who file an escalation wait between 2 and 9 days on average for a resolution.
This resource is available in the Archive and the Roadmap which are located in the tabs at the top of the sub, Menu, and About
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u/Cajalachronicles1013 May 05 '21
I have tried everyday since January starting slightly before 8am to all hours of the day and nothing. I've tried all the gimmick numbers with all the commas and watched every YouTube video, I am desperate.
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u/Yourjohncusack_ May 05 '21
I just got through today by dialing at 7:59 and letting the automated menu just play out until the clock 8am and then hit 7, 9. Got through in 10min
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u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits May 06 '21
If you are desperate then I am willing to help you in whatever way I can, including the resources that I've built over the past half year for users in your exact scenario.
I cannot tell from this comment or from any of your posting history on your Reddit account what the issue is but I'm sure you've probably heard of or seen comments and posts about the Archive and the Roadmap. If you click on the tab at the top of the sub, Menu, both of these show up and they have a wealth of solutions, guidance, aggregated user experience and website GUI explanations.
If you would like to discuss any of the material there or on the sub, please feel free to send me a message or a chat.
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u/Cajalachronicles1013 May 06 '21
I was sent an email from UI mid February to say they would file an extension for my claim when I exhausted my benefits beginning January and was to recieve a letter of approval or denial in 7-10 business days. It's been 3 months and have not heard anything. I've contacted my local assembly member at this point but to no avail.
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u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits May 06 '21
I was sent an email from UI mid February to say they would file an extension for my claim when I exhausted my benefits beginning January and was to recieve a letter of approval or denial in 7-10 business days. It's been 3 months and have not heard anything
That was automatic.
What is the current status of your active claim?
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u/Cajalachronicles1013 May 06 '21
Under claim status all it states is maximum benefits paid.
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u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits May 06 '21
What kind of claim is this? UI or pua? When did the benefit year begin?
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u/Cajalachronicles1013 May 06 '21
UI... though I applied because I lost my job as a result to the pandemic. Benefit year began in July of 2020.
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u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits May 06 '21 edited May 06 '21
Click on your Benefits tab. Benefit ex https://imgur.com/a/Z3k1UJB
You must view this in landscape or desktop mode
What are the benefit line items? In the far right column is there any amount remaining for any of the line items?
Edit: asleep soon. Will pick up tomorrow
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u/Cajalachronicles1013 May 06 '21
My benefit dashboard doesn't look anything like this. I failed to mention my claim is from California.
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u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits May 06 '21
Oh.
Welp.
Alright. Escalate to your senator and follow up with them every week on Tuesday to let them know if there has been any communication or progression on your claim.
Best of luck. Goodnight
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u/careful-cpa May 08 '21
I feel lucky since they called me back. The woman didn't speak English well, but spoke Tagalog natively and I was with my best friend that spoke Tagalog growing up so she was able to help.
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u/SaintJonathon77 May 06 '21
Called before they opened and at 8:00am on the dot. Still had the hangup and call again message.
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u/SoThenIThought_ Admin for WEBA.Law, WA Unemployment Benefits May 04 '21
Just a heads up, tomorrow is the ESD webinar where you can ask any questions
https://www.reddit.com/r/UnemploymentWA/comments/n21kkp/date_corrected_esd_webinar_ask_questions_live_may/?utm_medium=android_app&utm_source=share