r/Surface • u/DRD_25 • 7d ago

please help

I have different problems with my Surface Laptop Studio (2 I think):

  1. It won't charge, it only works while plugged in and the battery indicator is stuck at 0%. as soon as the charger disconnects it shuts down.
  2. It shuts down at random moments without any kind of warning (it's not related to #1, for a split second you can see on screen the "shutting down" text). When it starts everything is as it was, I don't loose any of my work or anything, so it doesn't seem like it shuts down completely. It's like somewhere in between fully shut down and stand-by
  3. It takes several attempts to start back up. I press the "on" button and the microsoft logo pops up for a few seconds or minutes before the screen goes back to black

Edit: added more info

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u/Legitimate-Angle-408 Surface Laptop 7 Gen 7d ago

Clearly the battery is dead, you may need to change it before the motherboard gets faulty due to current variation.