Luno account emptied without any notifications

[u/Flashy_Percentage424]

My Luno account was emptied without any warning or notification, and I’m trying to understand how this could have happened.

I made my last deposit on 6 January. Then, on 7 February, all of my Bitcoin was transferred out of my account. I received no email, SMS, or push notification, and none of Luno’s security features were triggered.

I actually hadn’t logged into my Luno account for quite some time because Bitcoin had dropped significantly, so I just left it alone. Then yesterday, I logged in and noticed my Bitcoin wallet showed a balance of R0. At first, I thought it was a display error, but after investigating further, I saw that all of my Bitcoin had been withdrawn back in February.

I checked my email thoroughly for any login alerts, withdrawal confirmations, password reset requests, or security notifications, but there was absolutely nothing.

What makes this even stranger is:

• I never lost access to my account
• None of my devices appear to have been compromised
• I can still access my account normally
• There were no login alerts or withdrawal confirmations
• No security checks or authentication prompts were triggered

From my side, it looks like the withdrawal happened without any visible authentication challenge or notification. At this point, my main concern is whether there could have been some form of compromise on Luno’s side, because I cannot explain how funds could be withdrawn without triggering any security measures.

Has anyone else experienced something similar or know what actions I should take? I’ve already reached out to Luno support, but so far I’ve only received the usual responses asking me to check whether the issue could have been on my side.

[u/ShipMysterious7602]

There is a page showing your login's at Luno if not mistaken. Check that.

Also, as far as I know Luno blocks and send actions on your account if you have not made any withdrawals/send transactions in the past 90 days. Just got an email the day before yesterday notifying me that all sending on my account was disabled due to no activity over past 90 days. Ask Luno about that.