Luno account emptied without any notifications

[u/Flashy_Percentage424]

My Luno account was emptied without any warning or notification, and I’m trying to understand how this could have happened.

I made my last deposit on 6 January. Then, on 7 February, all of my Bitcoin was transferred out of my account. I received no email, SMS, or push notification, and none of Luno’s security features were triggered.

I actually hadn’t logged into my Luno account for quite some time because Bitcoin had dropped significantly, so I just left it alone. Then yesterday, I logged in and noticed my Bitcoin wallet showed a balance of R0. At first, I thought it was a display error, but after investigating further, I saw that all of my Bitcoin had been withdrawn back in February.

I checked my email thoroughly for any login alerts, withdrawal confirmations, password reset requests, or security notifications, but there was absolutely nothing.

What makes this even stranger is:

• I never lost access to my account
• None of my devices appear to have been compromised
• I can still access my account normally
• There were no login alerts or withdrawal confirmations
• No security checks or authentication prompts were triggered

From my side, it looks like the withdrawal happened without any visible authentication challenge or notification. At this point, my main concern is whether there could have been some form of compromise on Luno’s side, because I cannot explain how funds could be withdrawn without triggering any security measures.

Has anyone else experienced something similar or know what actions I should take? I’ve already reached out to Luno support, but so far I’ve only received the usual responses asking me to check whether the issue could have been on my side.

[u/zombii-nyan]

Do you have the withdrawal transaction ID and withdrawal address? Maybe start there as a way to track the funds and to give the authorities the lead on where the money moved and to whom.

[u/Flashy_Percentage424 → u/zombii-nyan]

Jip, I do. I traced the Bitcoin transactions. The funds were moved to one wallet, then almost immediately transferred again to another wallet, and then eventually consolidated into a much larger wallet that appears to contain funds from many other transactions as well. Below is the final wallet address.

bc1qns9f7yfx3ry9lj6yz7c9er0vwa0ye2eklpzqfw

[u/zombii-nyan → u/Flashy_Percentage424]

Apparently this address is associated with the FixedFloat cryptocurrency exchange, which also seems to have lax KYC requirements...