r/LegalAdviceEurope • u/Successful-Put-5700 • 3h ago

France [FRANCE] - Retention of holiday rental damage deposit without providing proof of work done/quotes/support documentation

Hey All

I was on holiday in France earlier this year and some accidental damage occurred to the rental property. I do not dispute the fact damage was caused.

The rental company (private company not through a 3rd party such as Airbnb) retained the entirety of the damage deposit.

I have since requested supporting documentation such as a quote, receipt, the age of the damaged item and if/when it was last replaced. They have so far refused to provide any claiming they are currently unable to as the person who has access/runs the damage deposit management is away.

What are my current options to dispute this as things stand and/or should they continue to not provide any evidence?

Thanks!

1 Upvotes
  • permalink
  • reddit

67% Upvoted

3 comments sorted by

•

u/AutoModerator 3h ago

To Posters (it is important you read this section)

  • All comments and posts must be made in English

  • You should always seek a lawyer in your own country in the first instance if you need help

  • Be aware comments are not moderated for accuracy, and you follow advice at your own risk

To Readers and Commenters

  • All replies to OP must be on-topic, helpful, and legally orientated

  • You cannot use, or recommend, generative AI to give advice - you will be permanently banned

  • If you feel any replies are incorrect, explain why you believe they are incorrect

  • Do not send or request any private messages for any reason

  • Please report posts or comments which do not follow the rules

  • Click here to translate this thread in the language of your choice

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/AutoModerator 3h ago

Your question includes a reference to France, which has its own legal advice subreddit. You may wish to consider posting your question to /r/ConseilJuridique as well, though this may not be required.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

2

u/Any_Strain7020 France 2h ago edited 2h ago

If you have a civil damage liability insurance, report the damage to them and then let your insurance pow-wow with their insurance.

If your insurance needs the bills, send a registered letter to the French rental company asking for the information. Give them a reasonable deadline (two weeks). Their staffing issues are not your problem.