r/Dogfree • u/PissedCaucasian • Dec 29 '25
ESA Bullshit An open letter to “Matt” who works at Costco.
Matt I wish I had time to shake your hand today. The way you dealt with the two idiots that brought the only dog I saw in Costco today was a tremendous step in the right direction. I’ve been going to your Costco for years and called local management and corporate about the dogs I’ve seen that were in no way,shape or form service dogs in the store. I thought I was getting no where and just ended up commiserating on r/dogfree about the numerous outlandish incidents I’ve seen with dogs in a store that sells food and has open samples that could easily be dandered or shedded on. It was disgusting and obnoxious behavior that seemed tolerated.
Then last year signs went up that said “service dogs only and no ESA animals” and saw a ray of hope only to be disappointed to still see dogs and eventually a huge triangular shaped turd by checkout.
Today I saw actual progress due to your assertiveness Matt. I tried to lean in and hear the conversation. I noticed the stupid white terror with a knitted sweater on and a woman bending down soothing him because of your assertiveness Matt. I couldn’t hear much because it was busy and I was in a hurry for my kid’s appointment but I did manage to hear the owner saying “but this dog is licensed for my Anxiety “ and you said “but that’s not a service dog” granted it was easily assessed because the dog was small and stupid as well as no identification just a stupid sweater that the two owners were probably hoping would get lots of “oooohs and ahhhs “ but you hung in there arguing . I got out of ear shot and the conversation was still ongoing but I just want to say that this is the first time I’ve seen a worker approach and scold a customer and I really,really appreciate it and I’m sure the majority of shoppers do as well.
Thank you so much Matt. I wish every store had a Matt like you. Happy New Year! You gave me hope for 2026.