r/AmazonPrimeVideo • u/7thton • Apr 05 '25
Help and Support Mega Thread
If you need help, have a tech question, are having trouble with the app, have a problem with your account, or are having some other type of technical problem please post it here.
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u/FlyingByFeel 13d ago
Hello, I'm wondering if anyone else is experiencing this problem and has found any solution. I've had no luck (and it's really tough to search for).
My child has been watching shows on his profile on his phone. The phone is logged into my Amazon account, but his profile. Recently, it starts showing the "Continue watching" from my profile, not his. We've tried a bunch of things (including deleting and re-installing the app on the iPhone), but it always re-occurs. At the moment, he is logging out and then logging back in, and that temporarily resolves the issue.
When he is experiencing the issue on his phone, I can switch to his profile on my phone and I see the correct "Continue watching" results (his on his profile).