I just configured a Rustdesk server for assisting remotely my customers and family. I couldn't find too much info about how to secure it in Rustdesk's doc. I forced the use of the key and closed the script port, because I will not need it by now. I can see many unexpected connections to Rustdesk ports. Any comment about how to improve security or about your experience about using your own Rustdesk server would be much appreciated

A few days ago I set up Rustdesk. I set up a local server in Container Manager (docker) on a Synology NAS. 4 Local computers and 1 remote computer have no issue connecting to the server and each other. However, a single local PC refuses.

Attempting to connect to the server via DDNS doesn't work, nor does using it's IP address.

There's some VLANs on the network but I don't believe they're the issue and I've tried all the firewall/port forwarding rules I can think of. However, I may well be wrong, but I don't think this is a firewall/router or Synology issue.

I say this because I don't see anything on the router's logs regarding this PC attempting to connect to the NAS, allowing or blocking. I also found that when I connected the problematic PC to my phone's hotspot, everything worked fine, it connected to the server immediately. I get the feeling this is a Windows 11 issue, though I'm really not sure at this point. Event Viewer is showing errors (#7000) but they seem to be about the service not responding.

I've had the PC network settings set to both Public and Private. I've disabled the PC's firewall. I've specifically allowed Rustdesk to go through the PC's and Synology's firewall. It seems everything I do results in Rustdesk saying "Not ready. Please check your connection".

Also worth noting. I have no problem connecting directly to the computer, via Rustdesk, using it's IP address from within the local network. RealVNC has no problem connecting to it from inside or outside the network. I can, from that computer, ping the server's IP address as well as it's DDNS/FQDN address. Also, if I go to the FQDN from a browser, it takes me to the router's log in page (which is what I'd expect). So it does appear to at least be able to get that far.

I've uninstalled and reinstalled it multiple times and while I don't know that that would fix the problem, I did notice that, try as I might, I can't fully uninstall it. Even using Revo Uninstaller and/or going through and manually deleting any Rustdesk files I can find, as soon I as I reinstall it, it's already populated with the same info.

Hopefully this is semi-coherent. I've spent the last few days pulling my hair out trying to get this last PC connected.

Quick update: I set up a Rustdesk Server on an external network (also on a Synology NAS) and the computer had no issue connecting to it.

Hello everyone

I can’t get my display to go from a black screen for RustDesk on raspberry pi.

I have switched to x11 and added the line to the boot config ?

Not sure what I’m doing wrong but it says it can’t find a display

Thanks

I'm on a windows laptop connecting to linux mint headless computer. When I press the up arrow it takes a screenshot instead of moving the text cursor up. I also have an ipad and can connect to this same machine and with the BT keyboard pressing up takes a screenshot. I've tried Legacy, Map and Translation modes as well as switching the input source but they don't seem to do anything.

Having an issue “right clicking” with my two fingers via IOS app. Anyone having this issue? It’s difficult for me. Not fluid. Two finger tap I assume would be right clicking?

Hi everyone,

This might have been asked before, but I did a quick search and couldn't find anything.

It used to be possible to rename the RustDesk executable like this to automatically pass the configuration: rustdesk-host=xxx.xxx.xxx.xxx,key=avafdeerwwer....=.exe

Basically, putting the IP and KEY directly in the filename.

However, this trick no longer works with the latest versions. Since I run a self-hosted RustDesk instance, this is becoming an issue when I share the executable with friends and family, they aren't exactly tech-savvy and definitely struggle with manually entering the IP and key into the settings.

Is there a simple alternative method to auto-configure the IP and key for them?

Also, does anyone happen to know what the last version of RustDesk was that still supported putting the IP and key in the filename?

Thanks a lot!

I am going to visit my 92 year old Mom who is scared to death of technology. She has a kindle tablet that she uses and a Chromebook. She doesn't understand the streaming services, but wants to watch some games that are only on streaming. I want to setup a TV Box in order to remote in over the internet and tune games in for her. She does know how to switch the input on her TV, but get's very confused on the device that is connected. It would be really great if I could remote into and control a TV Box, an android phone (I have an old spare), her kindle and her chromebook (she barely uses it).

I have played with the setting my own rustdesk server up on my system and it seems to be working in the house. I use NPM for reverse proxy for some of the apps on the server. I have no experience with Tailscale, but I'm willing to learn given a good guide.

Any suggestions for a TV Device would be very welcome (budget is around $100 MAX, cheaper is better as it won't be used much).

Direct IP connection across a local network. Wired gigabit connection.

Speed used to be fast but suddenly became very slow? Looking at task manager total transfer rate is <70 Mbps.

Using something like Local Send is 10x faster at over 700+ Mbps.

hi, quick sanity check:

I run RustDesk OSS (hbbs + hbbr) on a VPS with public ports (21115/tcp, 21116/tcp+udp, 21117/tcp).

I know strangers can’t directly control my devices without ID + password/approval, but can they still use my server as rendezvous/relay if they just scan my host (i.e., abuse my bandwidth/resources)?

Is that expected behavior in OSS self-hosted or how do you mitigate it in practice (VPN-only, disable relay, etc.) without relying on IP allowlists? i don't want my non techy users (hi mom) to fumble around with vpn setup etc.

Basically, I tried to give my friend access to my pc tru the rustdesk, since her own sucks

And when we launched anything else other then hollow knight, aka where u have a proper camera, it just didn't worked

I tried changing and reseting perms, reinstalling the apps, nothing

Anyone knows a possible fix?

Can anyone help? My computer was connecting to RustDesk fine and then I redirected the DDNS entry so that it points to another computer running Rustdesk Server. All of the other computers connect ok, but this one will no longer connect. I have tried on that computer...

1. Pinging the DDNS - Works fine and points to the right computer
2. Flushing the DNS cache - no change
3. Using the IP address instead of DNS - still won't connect
4. Completely uninstalled RustDesk using BC uninstaller
5. Reinstalled the latest version - Gave it a new number but no change
6. Swore at it - Didn't work

To be clear the problem is that a computer which no once connected to the computer, no longer does so. It's not a key problem but a connection issue!

Any constructive ideas would be most appreciated!

Hi all, So i was trying to make a voice call in Rustdesk but the other side can't hear me. I saw that Rustdesk lacks microphone permission but the problem is that the app isn't even on the permissions list and i can't add it manually.

I also tried with this command to make a request for permission:

/Applications/RustDesk.app/Contents/MacOS/RustDesk

However it will request only for display which is already turned on.

I also try to reset permission but it didn't work:

tccutil reset Microphone com.carriez.RustDesk 

What els can be done to make it work?

We have two remote employees E1 (me) and E2 (not me!), both need to remote login to Host H1. Everyone is on windows.

I set up Rustdesk, and now E1 and E2 can connect to H1 through public relays. Great!

Next I set up Tailscale on H1 and E1 (my computer), and I was able to connect to H1 using IP address from E1. Still great!

I sent instructions to E2 on how to set up Tailscale. E2 machine is now listed in the Tailscale console, so I know Tailscale is setup correctly on E2.

However when E2 connects to H1 using Tailscale IP, they get 'failed to connect to 100.xxx'.

Both E1 and E2 computers have the same configuration. However, I have no control or visibility over their network. E2 not being technical, I can't ask them to run network tests. I am assuming their network is blocking UDP.

What are my options?
Thank you for your time and help!

Setup:

Desktop - Win11, Tailscale and NordVPN

Laptop - Win10 (I know), Tailscale and NordVPN

Installed:

Using Tailscale, I can 'tailscale ping' each machine from the other. However, RustDesk will not connect unless I disable NordVPN on both machines.

When attempted with NordVPN in place, receive message 'Connection error. Failed to connect to 100.93.223.60:21118: Please try later'.

Is this necessarily the case, or is there some RustDesk tweak I've missed? I'd really like to continue using NordVPN while traveling.

I cannot connect via the mobile network. It works easily via WiFi. I turned off DNS.

Android 16

Thank you for the help

Marino

Using a fritzbox router that already uses an automatically renewed SSL certificate - is there a simple way to not to have to get another SSL certificate as described in https://rustdesk.com/docs/en/self-host/rustdesk-server-pro/faq/#set-up-https-for-web-console-manually ?

Hi all,

Been using RustDesk for a while now and I have to say, for my needs it's far superior than the other options such as TeamViewer - so thank you very much for the software and ongoing updates.

I have a question regarding the order of the monitors on the toolbar. I have 4 screens on my PC and when I connect to it from my laptop the order of the screens appear to be in a different order and I can't figure out why nor change the order. Is it possible to have the order in sync with how they are set up on the host machine?

As an example, attached is a screenshot showing the screen order of the host machine, taken from windows.

The second picture shows the toolbar of the RustDesk session once I have connected to the PC that has these 4 screens.

The first set of numbers in the toolbar are in the sequence 1,2,3,4 but aren't in the right order for how the monitors are actually ordered in Windows.

The second set of numbers show 4,3,1,2 which again doesn't seem to match anything. I am not sure if I am interpreting the toolbar correctly and so am happy to be corrected here.

Is there a way to ensure that the screen order in the tool bar match the host order in a logical manner? At the moment I find it often quite confusing as to which screen I am viewing.

Hopefully this makes sense - Thank you

I have not yet updated to own server, but all my recent sessions just disappeared. All the .toml files are there, but not in the Recent Sessions box. Win 11 LTSC, Rustdesk 1.4.6

I had this when still at Win 10 and as soon as I updated to Win 11, they worked (well, until just now)

Any clues?

When i started using Rustdesk, there was no issues with the mouse pointer on the remote machine. But recently, it has turn into a blue circle that is difficult to see. Is this a bug or something?

Hello everyone.

The phones of sales reps. enrolled to intune but I need to access their phones remotely without permissions or any additional configs. Does Rustdesk have this feature ?

I'm unable to access the ID I requested. What could be the problem with the permissions? someone know?

I've got all the permissions set on my win11 box, but the screen doesn't blank when I connect. Any ideas what I might have missed?