AIO????? LOST A CLIENT due to coworker’s client’s screaming baby for 20+ minutes as I was doing a facial.

[u/slimeyditto]

For some context, these are screenshots from my work group chat. The little kid was screaming for around 20 minutes at this point when I finally texted because my client voiced her discomfort. it went on for a few more minutes after I texted, but there was no response until said coworker left the building. One of our other suite mates texted me, and told me that the client she was working on had black hair, which does not need to be put under a dryer. And that KJ had overbooked herself and had another client in her room that she was working on while the client with the child sat in the common area where the hairdryers are. I could tell that it was at the other end of the salon, but you could still very loud and clearly hear it consistently for the duration of her facial. This is a constant problem in the salon, not with this specific person, but just with kids in general. It is a Salon suites, and spa. It’s not marketed as a family salon whatsoever, but obviously kiddos are welcome. I just feel like she jumped down my throat and didn’t even read my message. I feel like I was super polite, especially since I lost out on future money and a client. Also, the person texting me back is always preaching in the group chat about how she prays for our small businesses to flourish, and that we gain clientele and that she loves us (? weird) like family. But when I lose a client due to her letting her client scream in the common area for 20+ minutes then this is her response/the way she approaches things. I’m super bothered about the whole thing. The first three screenshots are my work group chat, and the last screenshot is the owner’s response to the whole situation.

EDIT: owner has texted multiple times in group chat saying that if you have a client with a child that is upset or screaming, to close your door and turn up ambient music in the hallway to be courteous of others

[u/Epoxos]

This is a place babies and kids shouldn’t be allowed. This is somewhere that should be relaxing. Kids are the opposite of relaxing

[u/danafromsantaana → u/Epoxos]

Plus, getting your hair done/facials/etc is a notorious mommy getaway. Why would you subject yourself and other women to kids in the salon when some clients are likely there to take a breather?!

[u/camibug → u/danafromsantaana]

And you can’t really do much while you’re getting hair/facials/waxing if your kid starts crying. Definitely not a good environment for kids, and if I were in OPs position, I’d be irritated at coworker promoting it as family friendly.

[u/jaber_woky → u/Epoxos]

Sure, but it doesn't seem like that rule could have been implemented there and then. They don't have the authority to do it. Also, they're not going to kick someone one out mid-haircut. So saying this doesn't solve the situation at all.

[u/nahivibes → u/Epoxos]

Not to mention the smell. Salons always smell of chemicals. Isn’t that bad for them?? I can barely handle the smell and sometimes it’s headache inducing. Maybe that’s even why baby was crying so much? ☹️